Sap Cloud Service Agreements

The order form is your order document to subscribe to SAP`s business cloud services. It defines the commercial conditions and defines the structure of the contract. The add-in defines additional specific terms, contains additional information about usage metrics, and describes multiple cloud services in a single addition. The General Terms and Conditions of Sale (GTC) describe the main legal provisions applicable to the chosen cloud service, including rights of use, customer data, guarantees, confidentiality and limitations of liability. Custom pricing agreements can be defined and settled through service contracts. The search for a service contract is activated for service orders that, according to predefined criteria, correspond to the service contract – in this case, the details of the contract and prices are taken into account in the determined service contract. Upon request, you can automatically renew a service contract that expires from a predefined period on a predefined date. You can also manually renew contracts and service items. As part of the change process, you can edit the sold portion of a service contract and automatically create a service contract.

Here you will find various contractual documents for SAP`s cloud, software and service offerings. If certain order forms refer to it, these contractual documents form the basis of your contractual relationship with SAP. SAP makes the cloud service available to all customers in a consistent manner. Learn about product-specific terms, support policy, and cloud service availability. The agreement includes SAP-Cloud software and professional services. The agreement will enter into force from May 2019 for an initial period of 3 years, with the possibility of extending it for a further 2 years. Learn more about cloud contracts with SAP and aspects of each element. The SAP-Cloud contract consists of 4 elements: the order form, the description of the cloud service, the data processing contract and the general terms and conditions of sale. The order form, data processing agreement and terms and conditions of sale are in principle identical for each cloud service on the SAP price list, while the description of the cloud service is a collection of product-specific documents. This intergovernmental agreement includes SAP`s entire cloud portfolio that supports the smart agency, including public and private cloud Enterprise Resource Planning (ERP), Citizen Experience and Engagement, Platform and Data Management, Innovation and Analytics Platform, Human Capital Management and Payroll. Customers can define service level agreements and maintain service and response profiles in service contracts.

Based on the processor`s instruction to process the personal data uploaded to the cloud service, SAP implements and maintains technical and organizational measures to adequately protect the personal data. This Scope position includes the creation of service contracts in SAP S/4HANA Cloud. Service contracts are framework contracts that define the services offered for a certain period of time and are long-term service contracts with customers. Service contracts are billed on a periodic billing plan. Price adjustments for service contracts allow for different prices during the term of the contract. SAP List of SAP Software and Support prices and conditions. For more information, see the rules on public procurement. Terms and conditions for SAP Premium Engagement Support Services. SAP ARIBA Cloud Services Supplier Risk Pay Supplement. . . .